Please contact us with at least a 48-hour notice of your requested travel time. We are unable to accommodate same-day travel requests.

Only Private-Pay Rides may be booked through our site. If you are a passenger or manager at one of our contracted facilities, please call (781) 316-0400 to discuss booking protocol.

Private-Pay Ride refers to any single-day or routine travel paid for directly by the passenger. If you are a member of one of our contracted facilities, please call us directly at (781) 316-0400 to discuss travel arrangements and your agency portal.

No. Alternative Transporation Systems does not offer emergency, ambulance or basic life support transportation. We specialize in non-emergency medical transportation i.e. bringing passengers to their routine medical appointments.

We do not. Passengers needing transportation by stretcher must contact an ambulance service.

Our team is trained to accommodate one step or curb. Wheelchair passengers who must traverse multiple steps are required to have an appointed medical professional or trusted personal escort to assist them in doing so.

While we do not provide wheelchairs or administer oxygen, our vehicles are equipped to transport wheelchairs of any size and allow the accompaniment of O2 tanks during your trip.

We provide service throughout New England. Please see our locations page for more information on the geographical locations we serve.